Privacy policy

Privacy Policy

Effective Date: April 2nd 2025

At FOKUS Visuals, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Who We Are

FOKUS Visuals is a company working on product visualisation, located in Belgium. We are the data controller for the personal information we process, unless stated otherwise.

2. Personal Data We Collect

We can collect and process the following types of personal data, depending on how you interact with us:

  • Contact Information: Name, email address, postal address, phone number.
  • Account Information: Usernames, passwords, account preferences, billing information.
  • Technical Data: IP addresses, browser type, device type, operating system, pages visited on our website, and other usage data.
  • Transaction Data: Details about the products and services you purchase from us.
  • Marketing Data: Your preferences in receiving marketing communications, survey responses, and any other preferences you provide to us.

3. How We Collect Your Personal Data

We collect your personal data when you:

  • Use our website or services.
  • Register an account with us.
  • Make a purchase or subscribe to a service.
  • Contact us via email, phone, or other means.
  • Participate in surveys, promotions, or events.

4. Purposes for Processing Personal Data

We process your personal data for the following purposes:

  • To Provide Services: To process transactions, manage your account, and provide customer support.
  • To Improve Our Services: To analyze usage patterns and improve our website, products, and services.
  • Marketing and Communication: To send you updates, offers, and information you’ve requested, provided we have your consent or a legitimate interest.
  • Legal Compliance: To comply with legal obligations, such as responding to lawful requests from authorities.

5. Legal Basis for Processing Your Data

Under the GDPR, we are required to have a valid legal basis for processing your personal data. Our legal bases include:

  • Consent: When you provide your explicit consent (e.g., for marketing communications).
  • Contractual Necessity: To fulfill our obligations to you under our contract.
  • Legitimate Interests: To pursue our legitimate interests, provided these do not override your rights and freedoms.
  • Legal Obligation: To comply with legal requirements.

6. How We Share Your Personal Data

We may share your personal data with:

  • Service Providers: Third-party vendors who assist with the operation of our website or the provision of our services (e.g., payment processors, IT service providers).
  • Legal Authorities: To comply with legal obligations, enforce agreements, or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once it is no longer needed, we will securely delete or anonymize your data.

8. Your Rights

Under the GDPR, you have the following rights:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete data we hold about you.
  • Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
  • Right to Restrict Processing: You can request that we limit the processing of your personal data.
  • Right to Data Portability: You can request a copy of your personal data in a commonly used, machine-readable format.
  • Right to Object: You can object to the processing of your personal data in certain circumstances.
  • Right to Withdraw Consent: If we process your data based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at [insert contact details].

9. Security of Your Data

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. For more details, please refer to our Cookie Policy .

11. International Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses, to protect your data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date at the top. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

FOKUS Visuals
info@fokus-visuals.com
0032 486 75 41 84